The ability to look after your customers is crucial to anyone who wants to advance their career.
Written by Di McLanachan, a leading expert on customer care as both a coach and a practitioner, this book quickly teaches you the insider secrets you need to know to in order to keep your customers happy and coming back.
The highly motivational 'in a week' structure of the book provides seven straightforward chapters explaining the key points, and at the end there are optional questions to ensure you have taken it all in. There are also cartoons and diagrams throughout, to help make this book a more enjoyable and effective learning experience.
So what are you waiting for? Let this book put you on the fast track to success!
Frequenty Asked Questions
Condition is Mentioned on the Product Page for every item listed on the Site. We Sell Both New and Used Books. All Used Books we sell are in Great Condition to be Re Read. Still if you are Doubtful about the Condition, Please mention that you wish to see the Actual Condition of the Books in the Order Instructions on the View Cart Page & we will share the Actual Product Video with you before packing your order.
Sorry, We Sell these Bundles/Lots/Sets as Fixed Lots only. Where you will receive the Same Books as shown in the Product Images on the Website.
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FREE Delivery above ₹199
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Cash on Delivery is Available
COD Service is Available for 20,000 Pin Codes of India.
Yes, We will be Charging Cash on Delivery Charge for COD Orders.
COD Shipping Charge of ₹99 per order up to ₹995
COD Shipping Charge of ₹120 for orders above ₹995+
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